Privacy Policy

1. General

The merchant (company Metra Trade, owner of the Smartresidence.shop brand) is committed to protecting the confidentiality of personal data and the privacy of users of the online store. The merchant will use the collected personal data exclusively for the purpose of providing the services it offers. The merchant respects the confidentiality of personal data and the privacy of online store users and will do everything necessary to protect them from any breaches or misuse. The personal data of users is one of the areas to which the merchant devotes exceptional care and attention, recognizing the sensitive nature of this area.

2. Use of Personal Data

For the purpose of providing the services it offers, the merchant collects, manages, processes, and stores the following user data:

  • First and last name
  • Delivery addresses
  • Company name or legal entity name (if the user is a legal entity)
  • Tax number of the legal entity (if the user is a legal entity)
  • Email address (used as the username)
  • Encrypted password
  • Contact phone number
  • Country of residence
  • Other data voluntarily entered by the user into forms in the online store
  • Additional data the user voluntarily adds later in their profile

The merchant is not responsible for the accuracy, completeness, and timeliness of the data entered by users.

3. Cookies and IP Addresses

The merchant assigns a cookie to each user at the beginning of every visit to the online store to identify and track the shopping cart and ensure traceability (the so-called "cookie"), which is stored in the server's memory only for the duration of the visit to the online store and is deleted after one hour of inactivity. The merchant may also store some permanent cookies on the user's personal computer, such as an encrypted user identification number for recognizing the user on their next visit to the online store or product reviews, helping the user know which products they have already reviewed. Indirectly, the merchant may also store cookies from external services such as Google Analytics, which serve to analyze website visits. The merchant may use this data in anonymized, aggregated form for statistical analysis purposes. For the purpose of ensuring online security, the merchant also collects the IP addresses from which users access the online store.

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.

4. Declaration on the Protection of Personal Data and Privacy of Users

The merchant, in accordance with regulations governing the protection of personal data, is committed to safeguarding the personal data of users of its online store. Under no circumstances will the merchant, without the explicit permission of the user, provide personal or other user data to third parties, nor will it allow third parties to view personal or other user data unless required by governmental authorities, or if such an obligation is established by law, or in good faith that such action is necessary for court proceedings or other governmental bodies, as well as for the protection and enforcement of the legitimate interests of the merchant.

All personal and other data provided by the user upon registration in the online store, as well as upon ordering products, including order details, will be protected in accordance with the regulations governing the protection of personal data. The merchant will not use this data in any way that could harm the user or any other involved person. The merchant will not use the users' data to send promotional emails or other unwanted promotional materials, except for sending those promotional notifications that the user has subscribed to or has agreed to receive. The merchant may use the data in anonymized, aggregated form for statistical analysis purposes. The confidentiality of personal and other data of users will not be violated in any form.

The delivery service (e.g., GLS, DHL, UPS, etc.) will be provided with only the necessary data for the delivery of products purchased in the online store (recipient information and delivery address). The merchant will contact the user via email if necessary for completing a purchase in the online store and via phone only if there are issues during the registration or purchase process in the online store.

5. Enforcement of the Privacy Policy

All individuals employed by or contracted with the merchant, who have access to personal and other user data, are informed of their obligation to protect personal and other data and are required to comply with the provisions on the confidentiality of personal data and user privacy in the online store. The obligation to protect personal and other data remains in effect indefinitely, even after the termination of the relationship with the merchant.

Registered users can stop using the online store at any time and cancel their registration. They do so by sending a written statement to the merchant requesting the cancellation of their registration. Before submitting the cancellation statement, the user must settle all outstanding obligations from any purchases made in the online store. The merchant will continue to protect the confidentiality of personal data and the privacy of online store users under this privacy policy, even after the registration has been canceled.

6. Additional Information

If you have any questions, issues, or comments regarding this privacy policy, you can contact us at the email address: sales@smartresidence.shop.